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Video

Voiceover: Hayley Wilkinson was one person who didn’t receive the right treatment for her acne. It’s now 28 years since she got her first spots and she’s still living with the effects.

Dr Dawn: What can I do for you?

Hayley: I’ve come to see you about my skin and the scarring that my acne’s left.

Dr Dawn: So have you had any treatment at all for the scar tissue?

Hayley: About 20 years ago I waited for 18 months to see a surgeon through a dermatologist. When I eventually got to see the surgeon he didn’t perform it any longer so I sort of felt like I’d hit a brick wall.

Dr Dawn: So that was 20 years ago and really you’ve have no treatment for the acne or the scarring since.

Hayley: No.

Dr Dawn: Ok. I’m going to have a little look Hayley. So, actually you’ve got quite a lot of scar tissue. Did you pick these when you were a kid?

Hayley: Unfortunately yes I did.

Dr Dawn: I think people don’t realise that as you pick them you are making yourself more prone to scarring and you’ve got quite a lot of little pits there haven’t you, which would have been old spots. I tell you what we’ll do Hayley. I think you should see a specialist about some laser treatment. You probably won’t notice too much of a difference after the first treatment, but within two or three you should start to notice some of these pits start to fill in a little bit as the laser stimulates your own collagen production. I think it will make a big difference.

Hayley: That’s fantastic.

Dr Dawn: Ok?

Hayley: That’s lovely. Thank you very much.

Voiceover: Dawn sends Hayley to see Dr Patel at the private clinic on Harley Street. She is going to have four treatments of a relatively new process called fractional laser resurfacing.

Dr Patel: It might make you jump at first but then you’ll get used to it. A laser beam hits the skin and causes a heat reaction which will then stimulate the production of collagen which then leads to the formation of new healthy skin. How are you feeling there?

Hayley: It’s a slight pin prick feel.

Dr Patel: Yeah.

Hayley: And a smell of burning hair.

Voiceover: Hayley’s treatment is particularly intense due to the age and the severity of her scarring.

Hayley: It feels like I’ve been stabbed with a million needles. I can’t feel any heat as yet.

Dr Patel: If I take your goggles off and could you lift you head up for me?

Hayley: Yeah, now it hurts.

Dr Patel: The eyes or the skin?

Hayley: The skin. It’s very tight.

Dr Patel: It’s very tight, good. Ok.

Voiceover: Hayley’s treatment is not currently available on the NHS and privately costs about £1200. Her scarring shows how important it is to get your acne treated early by your GP.

Hayley: Am I very red now? Is everybody going to laugh at me on the tube?

Dr Dawn: After two treatments, just half way through her course, Hayley returns to see Dr Dawn.

Dr Dawn: Hayley, come on in.

Hayley: Nice to see you.

Dr Dawn: Good to see you. How have you got on?

Hayley: There has been a significant improvement I think so far.

Dr Dawn: Your skin looks much, much smoother here. You certainly wouldn’t look at that part of your face and think that you had acne scarring. Ok, let’s have a look at the other side. And the same this side?

Hayley: Yeah, this was the worst.

Dr Dawn: Was it? Was this the worst side?

Hayley: And I’ve still got three treatments to have.

Dr Dawn: I think it’ll be really good.

Hayley: Yes, me too.

Dr Dawn: Thank you for coming back, bless you. See you again.

Read the video transcript

Consultation: Acne Scarring

A patient comes to see Dr Harper about treatment for the scarring caused by her teenage acne.

If you think your child is going through early puberty, check our guide for parents on Embarrassing Bodies: Kids website.

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Comments and Questions

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Hi, I used toothpaste to cure my spots- it did but it's left really big red marks what should I do? I'm scared its left scars :(





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My question please is the 1200 is that for 1 session or 2 or as the lady said she few other session can you please specify ? and where the location for that surgery ? Thanks





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Is it £1200 per session or all together ?





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Where can you buy citrus clear products in the UK





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15 years of trying everything possible(lotions, antibiotics,contraception,chinese herbs etc etc). The thing that got rid of my acne at is Isotretinoin (roacutane)-5 years on all is good. Side effects are scary, but in my case it was manageable. I wish I'd done it before and not struggled so much through my teens into late 20-es. Good luck!





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I apply the Citrus Clear Spot Treatment it to new red acne spots and leave it on. I can see the redness fades right away and the next day it becomes very light. Last year I had a serious break-out and used tons of skin care products and my face was still full of dark spots, for a whole year. They disappeared within two months after using the Citrus Clear products.





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I have really bad acne scarring and after watching your programme following the lady that was given laser treatment, which is the best treatment out there. What you did not say is this treatment isn't available on the nhs for acne scarring. I was sent to a dermatologist about fifteen years ago and was told after having pictures taken of my scarring and being told it would benefit from laser treatment that it was not actually available on the nhs. This condition as really affected my life and I have no confidence because of it. I was told it would cost about five thousand pounds per treatment of which I may need more than two. I am writing this to say you need to state these things on your programme so as not to let people think that they can go to there gp and automattically get this treatment.

YOU AT LEAST HAVE BEAUTIFUL HAIR AND DO NOT SEEM TO HAVE EXCESS HAIR. I HAVE ALL OF THE ABOVE. IT MAKES ME FEEL VERY UGLY. YOU ARE BEAUTIFUL.





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I have many dark scars but I am embarrassed to see the doctor what should I do?





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Consider chemical peel for pigmentation - really helped me. If this does not help find a laser clinic that has the vbeam - these procedures will lighten the skin, if the skin is rough or pitted you may also want to consider dermaroller treatment as well

I have been using the Dr Max Powers Scar Cream twice a day, every day, for a couple of weeks and I am noticing improvement. My post-acne hyperpigmentation is fading and my old acne scars that left pits in my face are smoothing out. For those of you who say the Dr Max Serum is sticky, you're using too much. It dries within a minute and then I put on moisturizer and foundation. No problems at all.





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Hi I'm 26 and have sufferd from acne most of my teenage life n all my adult life and now I jus don't wonna get up in morning or do any think I'm em brasses of my skin and iv tryed most things to help me ie tablets creams etc and Nuffink seems to work and I'm left with acne scarring do t eat propley I cry all the time my skin is pale and hate it when people look at me it's destroyed my life and just don't what to do any more so please please can some one from embeds sing bodies please help me





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My daughter decided to go for giving up dairy to see if it affected her acne. It has been transformational. After a week spots stopped forming and after 3 weeks she could no longer feel the thick acne under her skin. It's been 4 months now and although she has mottled skin which will take a long while to regenerate into clearer skin, she is acne free after suffering for years. I know it won't be the cause of everyone's acne, but it is irritating that little research has been done on this. If she has a bit of dairy the spots immediately reappear. No coincidence I think.





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It looks like no one else has asked this question, so please fill in the rest of your details below.





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