WARNING: The Embarrassing Bodies website contains images of an explicit medical nature and nudity in a medical context.

Embarrassing Bodies: Live..., 11:05pm Thursday 17th April 2014 on Channel 4. Catch up for free on 4oD »

Video

Voiceover: Hayley Wilkinson was one person who didn’t receive the right treatment for her acne. It’s now 28 years since she got her first spots and she’s still living with the effects.

Dr Dawn: What can I do for you?

Hayley: I’ve come to see you about my skin and the scarring that my acne’s left.

Dr Dawn: So have you had any treatment at all for the scar tissue?

Hayley: About 20 years ago I waited for 18 months to see a surgeon through a dermatologist. When I eventually got to see the surgeon he didn’t perform it any longer so I sort of felt like I’d hit a brick wall.

Dr Dawn: So that was 20 years ago and really you’ve have no treatment for the acne or the scarring since.

Hayley: No.

Dr Dawn: Ok. I’m going to have a little look Hayley. So, actually you’ve got quite a lot of scar tissue. Did you pick these when you were a kid?

Hayley: Unfortunately yes I did.

Dr Dawn: I think people don’t realise that as you pick them you are making yourself more prone to scarring and you’ve got quite a lot of little pits there haven’t you, which would have been old spots. I tell you what we’ll do Hayley. I think you should see a specialist about some laser treatment. You probably won’t notice too much of a difference after the first treatment, but within two or three you should start to notice some of these pits start to fill in a little bit as the laser stimulates your own collagen production. I think it will make a big difference.

Hayley: That’s fantastic.

Dr Dawn: Ok?

Hayley: That’s lovely. Thank you very much.

Voiceover: Dawn sends Hayley to see Dr Patel at the private clinic on Harley Street. She is going to have four treatments of a relatively new process called fractional laser resurfacing.

Dr Patel: It might make you jump at first but then you’ll get used to it. A laser beam hits the skin and causes a heat reaction which will then stimulate the production of collagen which then leads to the formation of new healthy skin. How are you feeling there?

Hayley: It’s a slight pin prick feel.

Dr Patel: Yeah.

Hayley: And a smell of burning hair.

Voiceover: Hayley’s treatment is particularly intense due to the age and the severity of her scarring.

Hayley: It feels like I’ve been stabbed with a million needles. I can’t feel any heat as yet.

Dr Patel: If I take your goggles off and could you lift you head up for me?

Hayley: Yeah, now it hurts.

Dr Patel: The eyes or the skin?

Hayley: The skin. It’s very tight.

Dr Patel: It’s very tight, good. Ok.

Voiceover: Hayley’s treatment is not currently available on the NHS and privately costs about £1200. Her scarring shows how important it is to get your acne treated early by your GP.

Hayley: Am I very red now? Is everybody going to laugh at me on the tube?

Dr Dawn: After two treatments, just half way through her course, Hayley returns to see Dr Dawn.

Dr Dawn: Hayley, come on in.

Hayley: Nice to see you.

Dr Dawn: Good to see you. How have you got on?

Hayley: There has been a significant improvement I think so far.

Dr Dawn: Your skin looks much, much smoother here. You certainly wouldn’t look at that part of your face and think that you had acne scarring. Ok, let’s have a look at the other side. And the same this side?

Hayley: Yeah, this was the worst.

Dr Dawn: Was it? Was this the worst side?

Hayley: And I’ve still got three treatments to have.

Dr Dawn: I think it’ll be really good.

Hayley: Yes, me too.

Dr Dawn: Thank you for coming back, bless you. See you again.

Read the video transcript

Consultation: Acne Scarring

A patient comes to see Dr Harper about treatment for the scarring caused by her teenage acne.

If you think your child is going through early puberty, check our guide for parents on Embarrassing Bodies: Kids website.

Did you find this useful? YesYes NoNo

1078 of 1617 people said they found this useful

Comments and Questions

You can share your experiences and thoughts with other Embarrassing Bodies site-users below. Comments & Questions are reviewed by moderators, but if you see anything on the site that worries you, please report it and one of our moderators will look at it as soon as possible.
Please note: Unfortunately Channel 4 cannot respond to individual inquiries. If you have any concerns, you can check out NHS Choices, but ultimately it is always best to check with a health professional.

I wonder how Hayley is doing now. I would bet she is unsatisfied with the results. Lasers do not do anything for acne scarring, especially icepick scars. All genuine dermatologists will tell you this. Those that don't just want a quick buck, and laser surgery is easy money.





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your comment.


Please don’t swear or be rude in your comments, as they will not be added to the site. Please do not use your full name when posting comments. If in doubt, refer to the community guidelines

By posting on this website you are agreeing to abide by our community guidelines

Hi I'm 45 years old, but have been told I look only 35. I can assure you with my acne scaring I look more like 55. I have had acne from my teenage years and it really can be depressing and give me no confidents at all. I did have what's called Roaccutane through my GP referring me hospital. It cleared my skin of the spots when It was time to stop taking it they came back. It was awful, you have people pointing and laughing at you I'd come home and cry a lot no-one understood what embarrassment I was going through and I'm still getting it now. I would like to know what I could use to get rid of these scars for good. I don't have thousand's of pounds to pay for laser treatments, is there any home treatments I could use.





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your comment.


Please don’t swear or be rude in your comments, as they will not be added to the site. Please do not use your full name when posting comments. If in doubt, refer to the community guidelines

By posting on this website you are agreeing to abide by our community guidelines

I'm almost 60 & have dealt with acne all my life. It left indented scars so when I heard of resurfacing I jumped at the age of 53 to get it done. Worst mistake of my life. I was left with tons of scars & dents all over. I've had 7 fraxel restore treatments along with other lasers to fix the damage. None really helped sorry to say but now I'm just needling w/copper peptides, msm cream & vities for skin. Needling seems to do just as good as the fraxels & fraxels can harm your skin. I regret going for the resurfacing kind every day for the last 7 yrs I have high anxiety when I have to go out & I have it in my own home. Try needling & save your money unless you know a doctor who you have seen results from in person. Don't trust their pictures. They make it seem like a miracle worker. Maybe for some but not others.





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your comment.


Please don’t swear or be rude in your comments, as they will not be added to the site. Please do not use your full name when posting comments. If in doubt, refer to the community guidelines

By posting on this website you are agreeing to abide by our community guidelines

Hi. I have adult acne pretty mild (I was concerned about scarring because I had spots) so I decided to treat it with salicylic acid lotion as well as avoiding oils and using mud masks. within one night of applying a mask I wake up to the horror of having enlarged pores and incredibly dry skin of course. it has been a week and my pores are still enlarged I am very concerned not sure what happened there. I am trying to keep my skin moisturized with many non comedogenic lotions etc. no change I don't want this to be a problem I created





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your comment.


Please don’t swear or be rude in your comments, as they will not be added to the site. Please do not use your full name when posting comments. If in doubt, refer to the community guidelines

By posting on this website you are agreeing to abide by our community guidelines

I'm a 33 year old man who has regular breakouts of acne, this is really getting me down, i often go in moods & lash out at people close to me because its getting to me, its really knocking my confidence & i know it sounds drastic but i feel like harming myself because of my low self esteem & i also can not leave the house for days when i get a break out, please help!





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your comment.


Please don’t swear or be rude in your comments, as they will not be added to the site. Please do not use your full name when posting comments. If in doubt, refer to the community guidelines

By posting on this website you are agreeing to abide by our community guidelines

I no how rubbish it feels to have acne so bad that you dont want to leave the house. I had acne for almost a decade and tried pretty much all the popular brand products with no luck. Last year i brought a product called DeeVoo and now my skin is so much better. You have to ship it from the US but its worth every penny, trust me. You can get it on a site called Etsy and if your still skeptical just read all the reviews. Not a lot of people seem to no about this product yet as its not a big company. Its made by a lady who used to have acne and made the recipe for herself to cure it. You notice results within days but it really starts kicking in after about a month. Take my advice dude, i had pretty moderate acne and this stuff changed my life. Hope this helps =)

yeah mate im in the same boat im 33 and i can get so low its bad i lash out i dont go out i suffer realy bad depression i found doctors a compleate wast of space keep being told there is nothing they can do because they consider it cosmetic no matter who i talk to no one understands how much it gets to me i even have thoughts of doing something bad to myself i work hard for a living but i can never save up money to pay for private treatment i swear i get so bad i wish i was dead !! it realy does sound so drastic but its how much i suffer from it .and i feel the same when i break out i feel embaresed and feel like people look at me and think yuck look at him . the spots dont bother me its the scarring i have on my cheeks and neck . i dont pick the spots but yet they always leaves a scar can anyone please help me x

I am a 17 year old boy, since having an ileostomy when I was 15 for ulcerative colitis, I have suffered very badly with acne on my face. I have been to a dermatologist and the doctor wanted to put me on roaccutane, but I want to avoid more medications and the link with this drug and crohns. I am due to have j pouch surgery soon, and was just wondering if laser would help my acne. This is really getting me down, please help.





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your answer.


Please don't swear or be rude in your answers, as they will not be added to the site. Please do not use your full name when posting answers. If in doubt, refer to the community guidelines

Questions submitted to the site will be answered by other site users, not by medical professionals, so if you have a medical concern, please book an appointment with your GP.

By posting on this website you are agreeing to abide by our community guidelines

Roaccutane is only short term though totally worth it promise I'm nearly at end of 4 month treament and it's cleared my face up completely :)

My scratched my spot on my forehead, it turned in to a brown scar it is so ugly the doctor gave me liquid treatment but it still remains ....HELP :(





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your comment.


Please don’t swear or be rude in your comments, as they will not be added to the site. Please do not use your full name when posting comments. If in doubt, refer to the community guidelines

By posting on this website you are agreeing to abide by our community guidelines

Help im 30 & I started getting pimples about 1year ago it started by one or two but know I have them all over my face it is so embarrassing what can I do too get rid of them ive tried all kinds of products and toothpast,tea tree oil, lemon nothing works I keep getting them can u help me?





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your comment.


Please don’t swear or be rude in your comments, as they will not be added to the site. Please do not use your full name when posting comments. If in doubt, refer to the community guidelines

By posting on this website you are agreeing to abide by our community guidelines

Hello there, I am a 36 Year old woman and have had acne since the age of 11. I have had the course of roaccutane twice now through my GP at St Peters hospital - and it did work really well. However it returns with a vengeance. I have acne along the top of my hair line (fore head) around my neck and back of my head where my hair stops and across my upper back and front chest which makes me really sad as I can't wear tops which show any of my skin below my neck line and now it is getting so bad I have to wear a scarf to hide it. I use Avene (A French brand of toiletries for cleaning and moisturising my skin.) And wear clinique make up. I am desperate for a long term cure for this condition as it is a sustained annoyance which effects my ability to be happy and confident at work, home and on social engagements. I need your help more so than ever. Thanks for your help! Joanne.





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your comment.


Please don’t swear or be rude in your comments, as they will not be added to the site. Please do not use your full name when posting comments. If in doubt, refer to the community guidelines

By posting on this website you are agreeing to abide by our community guidelines

I want to get laser treatment for my acne scars. My acne has cleared up followed microdermabrasion, which has helped some of the more superficial scars, but I am left with other scars. Is the fractionated laser the same as a pulsar laser? What is the best laser to have for lots of "boxcar" scars? There is so much information on the internet I don't know what is what or what is any good for me, or what the prices should be as nowhere states the price! Please help!





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your comment.


Please don’t swear or be rude in your comments, as they will not be added to the site. Please do not use your full name when posting comments. If in doubt, refer to the community guidelines

By posting on this website you are agreeing to abide by our community guidelines





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your comment.



Please don’t swear or be rude in your comments, as they will not be added to the site. Please do not use your full name when posting comments. If in doubt, refer to the community guidelines

By posting on this website you are agreeing to abide by our community guidelines

It looks like no one else has asked this question, so please fill in the rest of your details below.





This will be published. Surnames, nicknames or usernames are not allowed


Your email address will be kept confidential and will NOT be published – it is only being collected here in case Channel 4 need to contact you in relation to your answer.



Please don't swear or be rude in your questions, as they will not be added to the site. Please do not use your full name when posting questions. If in doubt, refer to the community guidelines

Questions submitted to the site will be answered by other site users, not by medical professionals, so if you have a medical concern, please book an appointment with your GP.

By posting on this website you are agreeing to abide by our community guidelines


More Information

  1. Embarrassing Illnesses

    Episode Guides - All the episode guides from Series 1 of our groundbreaking health s…

  2. How to Check Yourself

    Videos - Self-check guides for the balls, boobs, vulva and skin.

  3. STI Checker

    Embarrassing Bodies Homepage - Do you like things safe and secure or do you live life on the edge?…

  4. We're Coming to Get You!

    In Episodes - The Docs are back, and this time they're coming to get you!

  5. Enlarged Labia

    In Conditions - Many women are born with larger or more noticeably asymmetric labia…

  6. Sagging Breasts

    In Conditions - Everyone's boobs eventually succumb to the downward pull of gravity…

  7. Constipation

    In Conditions - Constipation is extremely common and can affect a broad range of ag…

  8. Vaginal Dryness

    In Conditions - Vaginas should normally be moist, but due to a number of factors, s…

  9. Perimenopause

    In Conditions - The perimenopause is an inevitable right of passage leading up to t…

  10. Enlarged Prostate

    In Conditions - An enlarged prostate (known as benign prostatic hyperplasia or BPH)…

  11. Prolapsed Rectum

    In Conditions - This is a painful condition that can result in the rectum protrudin…

  12. Erectile Dysfunction

    In Conditions - Any glance at your email spam filter will tell you that erectile dy…

  13. Dr Pixie McKenna

    In Videos - Find out more about Dr Pixie McKenna

  14. Endometriosis

    In Conditions - Around 2 million women suffer from Endometriosis, and it's when the…

  15. Atrophoderma

    In Conditions - Atrophoderma is a rare disease that causes large skin lesions to ap…


Be On Embarrassing Bodies

The clinic is opening again for a new series.
Apply for Embarrassing Bodies >

Important Notice

The information provided on this website (including any NHS Choices medical information) is for use as information or for educational purposes only and is not a substitute for professional medical care by a qualified doctor or other qualified healthcare professional. We do not warrant that any information included within this site will meet your health or medical requirements. This Embarrassing Bodies site does not provide any medical or diagnostic services so you should always check with a health professional if you have any concerns about your health.


If you want to embed our videos in your site, read our embedding T&Cs here